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shipping policy

At ElegantKiss Hair, we take pride in delivering premium quality with care, precision, and efficiency. All orders are processed with the highest attention to detail to ensure your luxury experience begins the moment you shop with us.
 
Order Processing:
Please allow 1–3 business days for order processing. During peak periods or sales events, processing may take slightly longer. Once your order has been processed, you will receive a confirmation email with tracking information.
 
Shipping Rates & Delivery Times:
 
Standard U.S. Shipping: 3–5 business days
 
Express U.S. Shipping: 1–3 business days
 
Free Standard Shipping is available on all Domestic orders over $250
and free International shipping on all orders over $350.
 
 
International Shipping:
We offer worldwide shipping. Delivery times and rates vary based on location. Please note that customers are responsible for any customs or import fees.
 
Shipping Carriers:
We ship via trusted carriers such as USPS, DHL UPS, and FedEx to ensure your hair arrives safely and on time.
 
Signature Requirements:
For added security, all high-value orders may require a signature upon delivery.
 
Address Accuracy:
Please double-check your shipping address before placing your order. ElegantKiss Hair is not responsible for packages delivered to incorrect addresses provided by the customer.
 
Delays & Lost Packages:
While we strive to meet all delivery timelines, shipping delays may occur due to weather, carrier issues, or unforeseen events. If your package is lost or delayed, we recommend filing a claim with the shipping carrier. We'll assist you in providing any documentation needed.
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Delivered but Not Received:
​If tracking shows that your order was delivered but you didn’t receive it, please:
 
1. Double-check your address and mailbox.
2. Ask household members or neighbors.
3. Contact the carrier directly with your tracking number.
 
ElegantKiss Hair is not responsible for packages marked as delivered by the carrier. We do not offer refunds for items that show "delivered" status.
 
Lost or Stolen Packages:
If your package is lost or stolen after delivery, we recommend filing a claim with the shipping carrier. We’ll assist you in providing any documentation needed.
 
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RETURN & Exchange Policy

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At ElegantKiss, we proudly offer premium wigs and handmade skincare soap. Your satisfaction is our priority. If you're not completely in love with your order, we allow returns and exchanges under the terms below.

 

                     Return Window

 

Returns and exchanges must be requested within 5 days of receiving your order.

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             Eligibility Requirements

 

For Wigs:

 

Must be unworn, unwashed, and unaltered

 

Lace must remain uncut and intact

 

Must be in original packaging with all tags included

 

 

For Soaps:

 

Must be unused and in original packaging.

 

We do not accept returns on soaps that have been used.

       

       Return & Exchange Options

 

Refund to the original payment method

 

Exchange for another item (customer pays difference if applicable)

             

                   Return Shipping

 

Customers are responsible for all return shipping costs

 

We recommend using a trackable shipping method and keeping your receipt

 

            Non-Returnable Items

 

Wigs that have been worn, installed, cut, dyed, or altered in any way

 

 Used skincare items (including soaps)

 

Final sale or clearance items

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            How to Start a Return

 

To initiate a return or exchange, please email us at Customercare@elegantkiss.com within 5 days of delivery. Be sure to include your order number and the reason for your return.

 

    Shop Confidently with ElegantKiss

 

We’re here to make your experience smooth and stress-free. Feel free to contact us with any questions — your satisfaction is our top priority.

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​Wig Care

​Preserve the luxury. Maintain the beauty.
 
Your ElegantKiss Hair wig is an investment in timeless beauty. With proper care, it will maintain its softness, luster, and longevity.
 
Daily Care
 
Gently brush your wig starting from the ends and working up to the roots using a wide-tooth comb or wig brush.
 
Avoid excessive pulling or tugging.
 
If not wearing daily, store your wig on a silk-lined mannequin or wig stand to preserve shape and avoid tangling.
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Washing Instructions
 
Wash your wig every 7–14 wears, or when buildup is visible.
 
Use sulfate-free, moisturizing shampoo and lukewarm water.
 
Gently lather without rubbing or twisting the hair.
 
Rinse thoroughly, then apply a hydrating conditioner.
 
Leave conditioner on for 5–10 minutes, then rinse with cool water.
 
Pat dry with a microfiber towel – do not wring or twist.
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Drying
 
Air-dry on a wig stand in a cool, shaded area.
 
Avoid using high heat from blow dryers.
 
If you must use heat tools, always apply a heat protectant spray beforehand.
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Styling
 
Style using low to medium heat tools only (flat iron, curling wand, etc.).
 
Avoid excessive heat to preserve hair quality and cuticles.
 
Do not apply heavy oils or products that cause buildup.
 
For added shine, use a lightweight serum or leave-in conditioner.
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Night Care
 
Remove your wig before sleeping.
 
If sewn or glued down, wrap your hair with a silk or satin scarf to prevent frizz and friction.
 
Avoid sleeping on cotton pillowcases, as they dry out the hair.
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Coloring or Chemical Treatments
 
We recommend professional coloring only.
 
Chemical processes may alter hair quality if not done properly.
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Luxury lives in the details. With the right care, your ElegantKiss Hair wig will remain as flawless as the first wear.
 
 

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