shipping policy
At ElegantKiss Hair, we take pride in delivering premium quality with care, precision, and efficiency. All orders are processed with the highest attention to detail to ensure your luxury experience begins the moment you shop with us.
Order Processing:
Please allow 1–3 business days for order processing. During peak periods or sales events, processing may take slightly longer. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times:
Standard U.S. Shipping: 3–7 business days
Express U.S. Shipping: 1–3 business days
Free Standard Shipping is available on all domestic orders over $350.
International Shipping:
We offer worldwide shipping. Delivery times and rates vary based on location. Please note that customers are responsible for any customs or import fees.
Shipping Carriers:
We ship via trusted carriers such as USPS, DHL UPS, and FedEx to ensure your hair arrives safely and on time.
Signature Requirements:
For added security, all high-value orders may require a signature upon delivery.
Address Accuracy:
Please double-check your shipping address before placing your order. ElegantKiss Hair is not responsible for packages delivered to incorrect addresses provided by the customer.
Delays & Lost Packages:
While we strive to meet all delivery timelines, shipping delays may occur due to weather, carrier issues, or unforeseen events. If your package is lost or delayed, we recommend filing a claim with the shipping carrier. We'll assist you in providing any documentation needed.
Delivered but Not Received:
If tracking shows that your order was delivered but you didn’t receive it, please:
1. Double-check your address and mailbox.
2. Ask household members or neighbors.
3. Contact the carrier directly with your tracking number.
ElegantKiss Hair is not responsible for packages marked as delivered by the carrier. We do not offer refunds for items that show "delivered" status.
Lost or Stolen Packages:
If your package is lost or stolen after delivery, we recommend filing a claim with the shipping carrier. We’ll assist you in providing any documentation needed.
Exchange Policy
No Refunds. Exchange Only.
At ElegantKiss Hair, we are committed to providing you with premium-quality products and exceptional service. Due to the nature of our products and for sanitary reasons, all sales are final. We do not offer refunds—exchange only.
Eligibility for Exchange:
To be eligible for an exchange, the item must meet the following criteria:
Must be in its original, unused condition
Must be returned in the original packaging
Request must be made within 5 days of delivery
Non-Eligible Items:
We do not accept exchanges for:
Wigs or bundles that have been worn, altered, washed, or styled
Items returned without original packaging or tags
Custom units or special orders
How to Request an Exchange:
1. Email us at customercare@elegantkisshair.com with your order number and reason for exchange.
2. Once approved, you’ll receive return instructions.
3. The customer is responsible for all return shipping costs.
4. Upon receiving and inspecting the item, we will issue a store credit or process an exchange of equal value.
Please Note:
We reserve the right to deny exchanges that do not meet the above conditions.
ELEGANTKISS SKIN:
***ALL SALES ON ELEGANTKISS CLEANSING BARS ARE FINAL.
NO REFUND OR EXCHANGE
Wig Care
Preserve the luxury. Maintain the beauty.
Your ElegantKiss Hair wig is an investment in timeless beauty. With proper care, it will maintain its softness, luster, and longevity.
Daily Care
Gently brush your wig starting from the ends and working up to the roots using a wide-tooth comb or wig brush.
Avoid excessive pulling or tugging.
If not wearing daily, store your wig on a silk-lined mannequin or wig stand to preserve shape and avoid tangling.
Washing Instructions
Wash your wig every 7–14 wears, or when buildup is visible.
Use sulfate-free, moisturizing shampoo and lukewarm water.
Gently lather without rubbing or twisting the hair.
Rinse thoroughly, then apply a hydrating conditioner.
Leave conditioner on for 5–10 minutes, then rinse with cool water.
Pat dry with a microfiber towel – do not wring or twist.
Drying
Air-dry on a wig stand in a cool, shaded area.
Avoid using high heat from blow dryers.
If you must use heat tools, always apply a heat protectant spray beforehand.
Styling
Style using low to medium heat tools only (flat iron, curling wand, etc.).
Avoid excessive heat to preserve hair quality and cuticles.
Do not apply heavy oils or products that cause buildup.
For added shine, use a lightweight serum or leave-in conditioner.
Night Care
Remove your wig before sleeping.
If sewn or glued down, wrap your hair with a silk or satin scarf to prevent frizz and friction.
Avoid sleeping on cotton pillowcases, as they dry out the hair.
Coloring or Chemical Treatments
We recommend professional coloring only.
Chemical processes may alter hair quality if not done properly.
Luxury lives in the details. With the right care, your ElegantKiss Hair wig will remain as flawless as the first wear.